Privacy policy

Data controller

• UAB „ZOLE“
• Email: info@zolewash.com
• Phone: +370 685 50865

What we collect

• Your name, email, phone and address — so we can collect and deliver your laundry. To plan the driver’s route, the address is turned into map coordinates.
• Your login email. You can log in with a link sent by email, with a password or with your Google or Apple account. Passwords are stored only in encrypted (hashed) form by our login provider — we never see them. With Google or Apple we receive only your name and email address. Our staff log in only with an email link.
• Pickup history, weights, notes and payments — to provide the service and invoice it.
• Reviews you write. Only with your consent do we show the review publicly — with the display name you chose and your area.
• If you invite a friend — the fact that the friend joined with your code (for the credit).
• Business enquiries — company name, contact details and message, to prepare an offer. Waiting-list emails — to let you know when we start coming to your area.
• Your email for the newsletter — only if you subscribe yourself. You can unsubscribe at any time.
• Payment details are handled by Stripe. We never see or store your card number.

Cookies

We use only cookies that are needed for the website to work: a login session cookie (so you stay logged in to your account), a short-lived cookie that remembers which page to return you to after logging in, and a language cookie (so the website opens in the language you chose). We don’t use advertising or tracking cookies, so there is no cookie banner.

Website statistics without cookies

We count visits without cookies and without storing IP addresses: a visit is turned into an anonymous code that changes every day, so we cannot recognise you on another day. We only keep the page, the referring website and campaign tag (e.g. utm_source) and the device type. This lets us see how many people visit and where they come from.

Why (legal basis)

To perform the contract with you (GDPR Art. 6(1)(b)); for bookkeeping and tax (a legal obligation, Art. 6(1)(c)); for the newsletter — your consent (Art. 6(1)(a)); for anonymous statistics and for protecting accounts and the service from abuse — our legitimate interest (Art. 6(1)(f)).

Who sees the data

Only our staff who need it for their work (the driver sees your address and phone, the laundry sees the bag code), and our service providers who process data on our behalf: Stripe (payments), Supabase (data storage and login in the EU), Google and Apple (only if you choose to log in with them), Vercel (website hosting), an email delivery provider (login emails, order confirmations, pickup reminders and status emails — you can turn status emails off in your account) and a map provider (turning addresses into coordinates for routes, e.g. OpenStreetMap). We don’t sell personal data.

Some providers (e.g. Stripe and Vercel) may also process data outside the European Economic Area; in that case the European Commission’s standard contractual clauses or another safeguard required by the GDPR apply.

How long we keep it

Account and order data — for as long as you use the service and for 12 months after your last order or the end of your plan (to handle any claims). Accounting documents (invoices) — 10 years, as required by law. Newsletter email — until you unsubscribe. Business enquiries and waiting-list emails — up to 12 months. Anonymous visit statistics — up to 25 months.

Your rights

You have the right to access your data, have it corrected or deleted, restrict its processing, object to processing based on legitimate interest, receive it in a portable format and withdraw your consent at any time (e.g. unsubscribe from the newsletter). Write to info@zolewash.com — we reply within one month. You can also file a complaint with the State Data Protection Inspectorate of Lithuania (www.ada.lt).

Automated decisions and changes

We don’t make automated decisions with legal effects for you and don’t do profiling. When we update this policy, the new version is published on this page; we will email you about significant changes.